Case ID: PP-D-82803847 Yunhan Industrial Co., Ltd.
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I currently have a case, where I ordered from a Facebook advert a large Waste paper bin valued at $27.80, It stated it was being shipped from the USA. I know now this was a mistake as a while later a packet of bin liners turned up, with the matching tracking number, from Hong Kong!
I obviously opened a case, not as described which the company have eventually replied with we will refund you if you return the item we sent at my expense. So it is going to cost me at least £7 to return the item, they sent in error (or not in error I believe.) I have looked everywhere for me to reply to the case, but the only button I have is to input the tracking number. This is just a huge con. I should be able to appeal this, they are obviously counting on people not bothering to return the item
Can anyone help.
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I am trying to get my money back from this company, I have done everything, yet they want me to send back three items valued at $6.00, and I paid them over $40... now they are offering me 30%...go figure...anyway I have all their information, the Chinese address they gave me, which I had translated to English, PayPal has given me until the 8th of January,2021 to return these items, and it will cost me $35. so no matter what you do this company has you by the **bleep**...I am not giving up, if I have to I have the forms to file a complaint with the F.B.I. no matter what I am getting tired of Facebook putting these bogus ads on Facebook and we are the ones who are paying for it...
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I purchased their advertised caste iron pots and pans for USD29.98 on 30 May 2020. I did not receive my order and brought attention to PayPal Resolution Centre on 18 June. It took PayPal almost 3 months Investigation and today email me that PayPal deny my claim for refund.
This is outrageous and unfair because I still don’t get what I bought. Communication with PayPal is a “one-way street”. You can’t dispute their decision, right or wrong, and there is absolute no chance to elevate my case to complain. FRUSTRATED!
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Me too...they will send you a dollar store item and claim they sent you the pots and pans. Yunhan Industrial Co., Ltd. is crooks and they know exactly what they are doing. When I purchased from them, it was a company called Sherrin...but when I got my PayPal bill...comes up as Yunhan Industrial Co., Ltd.
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