Case ID: PP-D-58139163

[pessumoff]

The above case was close by Paypal without any avenue for further investigation and or appeal, I then took my case to UPS direct haven't being denied claims by Paypal without investigating UPS, With the information update from the claims department of UPS  on shipment 1Z6026550350527517 they UPS have track the delivery to a Piano Supply Company at <removed>

Now there is no way to to update Paypal on my claim that I did not received the $100.40 package

How can I get help and my refund from Paypal insurance protection

[kernowlass · Accepted solution]

@pessumoff 

OK that PP number is pointless on here and your screenshots won't show up until approved by the moderators in a few days.

However to appeal >>>

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.