Case Denied, never recd item
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I hope someone can help me. I ordered a 24 inch model of the Titanic, which plugs in and lights up from the inside as a Christmas gift for my husband. I was told by the seller on December 9 the item was on the way from China. I tracked it constantly, as I was worried it would not make it by Christmas. Finally yesterday I got an email saying it would be delivered on December 23. I was so relieved ! What I recd was a small envelope with a handmade fabric bracelet inside, and a card saying I was lucky etc in broken English. The tracking number they gave me on December 9 is right there on this envelope. So it's a bait & switch, order Item 1 but get item 2.
I filed a dispute last night with Paypal. Today I get an email saying my claim is denied because the seller provided proof of delivery. They did NOT send what I ordered! Just a bracelet that fits in the palm of your hand.
Can someone please help me?
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Surely you didn't open a dispute for non receipt of item? If you did then of course the seller would win if they provided trackable proof of delivery.
You should have opened a dispute for item received but not as described.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
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