cancel
Showing results for 
Search instead for 
Did you mean: 

Cape Diablo bracelet ripoff

SOLVED
Highlighted
Contributor

Cape Diablo bracelet ripoff

Hi all, I think I've just been ripped off. I ordered a bracelet online on June 14th (don't remember where I found it, possibly Etsy). I couldn't get any helpful tracking advice off sf-express.com, the shipper I read more.clpsely that it is a Chinese shipper. I wrote to Cape Diablo and a friendly response came a day later saying it had been shipped, and I would receive it in 12-25 days. Finally, I googled the company only to find several Better Business complaints about the quality of the item (plastic, not leather, smells bad etc.) Have not received it yet, but have a sinking feeling. Is there a good way to warn the public about this seller? Feeling diappointed and angry right now. Thanks for listening, Sbcats
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
New Community Member

Re: Cape Diablo out of business per BBB

Hi All,

I ordered four bracelets from Cape Diablo last week. When I didn't receive the usual email confirmation or response to my email regarding gift boxes, I became suspicious. I googled the company and found this BBB post: https://www.bbb.org/us/wv/morgantown/profile/fashion-accessories/capediablo-0282-92020133. (I used PayPal to make the purchase, as I did not know the seller.)

 

I contacted PayPal to report this occurrence because the Cape Diablo website prominently displays the PayPal icon. The PayPal CS agent advised me to wait until today to see whether I would get a response. I did get a response that one of my four items is being shipped from GAITHERSBURG, MD 20898.

 

I have had this happen before with other vendors on Amazon. Sadly, those items never arrived and I had to dispute the purchase.

 

I will keep the PayPal community up-to-date on my Cape Diablo situation.

Thanks.

BSabo

View solution in original post

26 REPLIES 26
Highlighted
New Community Member

Re: Cape Diablo out of business per BBB

Hi All,

I ordered four bracelets from Cape Diablo last week. When I didn't receive the usual email confirmation or response to my email regarding gift boxes, I became suspicious. I googled the company and found this BBB post: https://www.bbb.org/us/wv/morgantown/profile/fashion-accessories/capediablo-0282-92020133. (I used PayPal to make the purchase, as I did not know the seller.)

 

I contacted PayPal to report this occurrence because the Cape Diablo website prominently displays the PayPal icon. The PayPal CS agent advised me to wait until today to see whether I would get a response. I did get a response that one of my four items is being shipped from GAITHERSBURG, MD 20898.

 

I have had this happen before with other vendors on Amazon. Sadly, those items never arrived and I had to dispute the purchase.

 

I will keep the PayPal community up-to-date on my Cape Diablo situation.

Thanks.

BSabo

View solution in original post

Highlighted
New Community Member

Re: Cape Diablo out of business per BBB

I also fell for it. I ordered 4 bracelets. It was about 3 weeks when I received 3 of 4 bracelets. One I ordered and two were wrong and the fourth was included. I sent a message to inquire about the order. I got a message from Anna. I keep getting excuses, one after another.  I am not sure what to next. Do I call the bank card company ? Or do I realized I have been ripped off . Robin

Highlighted
New Community Member

Re: Cape Diablo out of business per BBB

I also ordered from this outfit and when I would email them about my order I would receive a message from Anna saying my order would ship very soon. I did however, receive my product but at this time I still have not opened the package as it shipped from China. It took about 2.5 months to receive my order. Funny one time Anna said the employees were not working for awhile well i guess we all know why!!
Highlighted
Contributor

Re: Cape Diablo out of business per BBB

Hi!

This is Melissa from Cape Diablo.

As you may have read in Our Story, all our products are handmade by working moms at their homes. This way, we help them with an extra income source without having to sacrifice precious time with their children. To read more about our lovely artisans, please click here: https://www.capediablo.com/blogs/capediablo/how-its-made-matters

Due to Coronavirus affecting operations worldwide, we had to make sure we protect our staff while at the same time we make our biggest effort in bringing you the best customer service and delivery times. We really apologize if your items took longer than usual to receive. If you send me your order number, I will make sure to check the reason why the shipping times were affected and I will personally make sure you get rewarded because of the long delivery time.

At Cape Diablo, our mission is to bring you 100% Customer Statisfaction.

Thank you,

Melissa

 

Highlighted
Contributor

Re: Cape Diablo bracelet ripoff

Same to me I have disputed it with pay pal a total rip off says coming from CALIFORNIA it’s not coming from China 4 weeks no bracelets
Highlighted
Contributor

Re: Cape Diablo bracelet ripoff

I have had the same problem. Said it was shipped, and the tracking number goes nowhere. Hopefully PayPal will refund me
Highlighted
Member

Re: Cape Diablo bracelet ripoff

This is what's happening with me right now, disputed with PayPal Credit but it could take up to 60 days for them to investigate and resolve. Learned my lesson tho.
Highlighted
Contributor

Re: Cape Diablo bracelet ripoff

So glad I found this post topic. Kept me from making a purchase. I ordered a compass online last year and paid through PayPal. After discovering it was delayed shipping from China, I cancelled the transaction. The company refused. PayPal did not stand behind their refund policy because the seller "provided a tracking number" which was bogus. After conducting my own investigation, I learned that many others had experienced the same scenario with the tracking numbers. PayPal knows this is occurring and they don't protect us. I successfully fought it with my credit card company. I will never ever buy anything from a social media site again because most are foreign scams. Unfortunately, the same products are sold under dozens of names.
Highlighted
Contributor

Re: Cape Diablo bracelet ripoff

Im still waiting over a month disputed with paypal same think bogus tracking number never moves... This is shameful. I email every day and I'm sure they don't care... Horrible let's over load them on yelp if that is possible. Paypal is on the slow boat to China in more ways than one.... Amazon would already have my money back in my account... Shame on Paypal