Cant start a dispute

Ashley5894
Contributor
Contributor

So I ordered a gift card voucher from a website that looked pretty safe. I put my phone number, email and paypal in but now they won't send me the code unless I put my photo ID and license picture. And I have already payed for it. I dont want to send my photo I'd and drivers license to some website it just seems kinda odd. And second of all it won't let me open a dispute to get my money back. I keep getting a message "unable to complete your request we are unable to file a case for this transaction." And the email receipt from the site said I can start a dispute at anytime. So i dont know what's up

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