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Cant open case for fake item

Robertray0207
Contributor

Cant open case for fake item

I ordered two items from Grailed. A sweater and jeans. Sweater arrived and it was fake so I opened a case, However this case was from the jeans I had ordered the same day.... well I was asked to close the case because it was literally for an entirely different purchase. Well the jeans came and they are also fake 😞 now I have a closed case on these jeans and the dudes basically laughing in my face. My Proof is overwhelming!
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Cant open case for fake item

@Robertray0207 

 

You have to open the correct dispute for the correct item, you are only allowed 1 dispute per transaction.

If you funded your paypal payment via a credit card then try them? 


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Kudos / Solution appreciated.