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Cant open a dispute for an item not as described

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Contributor

Cant open a dispute for an item not as described

Hey Paypal community.

Before 3 weeks ago i've opened a dispute about digital item that not arrived as described.

After this the seller told me that he will send me a new one and asked me to close the dispute, I Agreed.

Untill now he didn't sent nothing and not responding to my requests anymore.

Now im trying to open a new dispute and i have only 2 options: 

1. I want to report unauthorized activity

2. I have a billing issue

The "Item not as described" option not shown anymore in any transaction on my PapPal account.

What can i do ?

 

3 REPLIES 3
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Esteemed Advisor

Re: Cant open a dispute for an item not as described

@korenav 



NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: Cant open a dispute for an item not as described

But i cant open a dispute to any other transactions . why?

 

Highlighted
Esteemed Advisor

Re: Cant open a dispute for an item not as described

@korenav 

 

Because you CLOSED the dispute and so can't open another one.

x1 dispute per transaction.


Advice is voluntary.
Kudos / Solution appreciated.