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Hey Paypal community.
Before 3 weeks ago i've opened a dispute about digital item that not arrived as described.
After this the seller told me that he will send me a new one and asked me to close the dispute, I Agreed.
Untill now he didn't sent nothing and not responding to my requests anymore.
Now im trying to open a new dispute and i have only 2 options:
1. I want to report unauthorized activity
2. I have a billing issue
The "Item not as described" option not shown anymore in any transaction on my PapPal account.
What can i do ?
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Because you CLOSED the dispute and so can't open another one.
x1 dispute per transaction.