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Cant Withdraw My Funds From Paypal Account

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Contributor

Cant Withdraw My Funds From Paypal Account

Paypal put a limitation on my account and I had to provide proof of name and address, which I have done now 3 times..they have now changed the status of my account from 'Limitation on this account' to 'You can no longer use this account'..I still have £159 in there I want to get out..can they keep my money??

 

Thanks

1 REPLY 1
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Esteemed Advisor

Re: Cant Withdraw My Funds From Paypal Account

@Itztrickzy 

 

If you have been told your Paypal account has been permanently limited then Paypal holds any funds for 180 days as that is the same time frame that buyers have to open paypal disputes.

If no disputes are opened against you in 180 days then 'normally' you are allowed to withdraw the funds as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Your best bet is to wait until the phones are back up and running and then phone customer services so that you can speak to an agent.
Then they can help advise on how you can withdraw the funds if and when you are allowed to do so. OR ........

Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.