Hello PayPal community,
I currently have an open dispute with a seller over an item that hasn't been shipped and a lack of communication from them, and currently when I go to the resolution centre from my PayPal dashboard this dispute is listed under "messages from sellers (1)". And yet, if I try to view this message that has apparently sent by the seller, I can only see my own message that I sent to open the dispute. I have seen this issue before on the help forums when I looked it up and the solution has seemed to be to contact support about it.
Well, I've contacted PayPal support twice now, and both times I have received the exact same copy-pasted reply telling me that the dispute is currently between me and the seller, not PayPal, and telling me how to send a message to the seller - this is after I made it very clear in my second message that I do understand how disputes work, that I would like to solve the issue directly with the seller if I can, but that right now I cannot view a message that, according to the resolution centre, is waiting for me to view.
So my question is, has anybody had this issue before and know how to fix it? I have tried using different browsers, both mobile and web, and this hasn't helped.
attached: screenshot of what I currently see in the resolution centre and in the dispute itself
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