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Cannot respond through Resolution Center

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New Community Member

Cannot respond through Resolution Center

I have been trying for several days to accept a partial refund on my claim.  The Resolution Center keeps giving me an error message that there is a problem at their end and to try again.  I also keep receiving emails that my deadline is approaching and that I need to respond.  I have sent several messages which Paypal has ignored.  Obviously I am frustrated.  Does anyone have a suggestion on how I can resolve the issue?

2 REPLIES 2
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New Community Member

Re: Cannot respond through Resolution Center

Same here! Deadline rapidly approaching and I can't access anything in resolution center.

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New Community Member

Re: Cannot respond through Resolution Center

Hi, did you make your purchase outside of Ebay, ie. Facebook .  If so, your case won't show in the resolution centre, you have to message Paypal direct through the contact us **bleep**