Cannot resolve issue with my account

pmota
New Community Member

Today I received a notification that my account needs to be validated.

I'm not able to perform any transactions until I resolve it.

 

I was able to confirm my indentity just fine but after that it asks to associate a bank account (which I already had ...)

So I have to associate another bank account(?). Anyway when inputing the IBAN it just gives an error out stating:

 

"We cannot complete the request at the moment. Please try again later" (Translated from PT)

 

 

 

Can I please use my account?

Since 2012 I never had any issues...

 

 

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