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Cannot find case in Resolution Center to accept partial refund from merchant

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Contributor

Cannot find case in Resolution Center to accept partial refund from merchant

Hi team

 

I received an email to accept a partial refund offer in the resolution center from merchant by tomorrow.

 

I got the CASE ID but when i paste it in the resolution center it shows no results.

 

Verified that this is the correct paypal email I purchased from.

 

Contacted customer service on live chat, no reply since last week.

 

Called hotline during office hours, no one is avaialable as they say it's COVID season.

 

Kindly advise