Cannot escalate without seller's response?

[mylei]

Could someone please tell me that if a dispute can be escalated with no seller response?

Thanks!

[PayPal_Martina]

Hi mylei,

Thank you for your post and welcome to the Community forum!

In general, you do not have to wait for the seller to respond to a dispute in order to escalate the case to a PayPal claim. If the issue is for an 'Item Not Received', you can escalate the dispute to a claim once 7 days from the date of the purchase have passed. If the issue is for an 'Item Not As Described', you can escalate the dispute to a claim immediately. 

Here you can find more information on our Buyer Protection policy. 

I hope this helps!

Martina