Cannot escalate dispute into claim?

[JamesMB]

Hey - hope you're all keeping well.

I submitted a dispute recently and it's now clear that the seller is not prepared to refund me - so I need to escalate into a claim.

I tried to do this online following the instructions, but the 'escalate' option is now there - any advice?

Much Appreciate.

[kernowlass]

@JamesMB 

Which dispute type did you open?

Has it been 7 days post payment?

[JamesMB]

Hey @kernowlass - thanks for responding.

The dispute is in relation to non-delivery of a service, the payment was take 1month+ ago.

[kernowlass]

@JamesMB 

How long ago did you open the dispute?

[JamesMB]

Hey @kernowlass - it was opened yesterday and since then, the seller has 100% refused a refund, so looking to escalate it as a result.

Thanks.

[kernowlass]

@JamesMB 

The escalate option may not appear until 7 days after you paid.

https://www.paypal.com/us/smarthelp/article/how-long-does-it-take-to-resolve-a-dispute-or-claim-faq1...

 In some cases, we will ask you to wait at least 7 days from your transaction date before you can escalate an INR Dispute to a Claim.

[JamesMB]

Hey - it has been much longer than 7 days so wondering why the option doesn't appear.

[kernowlass]

@JamesMB 

In that case does it say its 'under review' already?

Because the seller can escalate a dispute to a claim the same as the buyer can.

[JamesMB]

Ah yes it does say "Under Review" does that mean it's already a case?

[WarrenPink]

Hello @JamesMB

Thanks for reaching the community forum!

"Under review" status means it is already escalated into a claim. Give at least 10 calendar days for the case to be adjudicated. Stay safe!

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