Cannot close account.

btt1on1
New Community Member

Whenever I try to close my account I get the following error.

 

"Before you close your account…

We're sorry, there seems to be a problem. If you keep seeing this, please contact Customer Service ."

 

I have no pending payment or transactions of any kind. No payments' auto payments and zero limitations an or cases of any kind open.

 

I no longer wish to use PayPal and I want my account closed and data deleted.

 

Why am I getting this error.

 

The PayPal FAQ says the following.

 

Why can't I close my PayPal account?
 

 

You may not close your PayPal account if:

 

But I can confirm non of the above is on my account, so why the error.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@btt1on1 

 

You need to contact customer services to resolve any account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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