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Cancelled transaction not refunded

New Community Member

Cancelled transaction not refunded

Hi everyone


I recently ordered something and immediately requested to cancel the order.


The following morning, I received an acknowledgement of the cancellation and that they would refund me within 2-3 days.


Since then, I have not had a refund and I have tried several times to contact the business but not got a response.


I've tried twice to file a dispute through Paypal but Paypal keeps cancelling the disputes. So far I've tried 'wrong amount charged' and 'unauthorised payment'.


I am really frustrated, I used to have faith in the Paypal protection.


Can anyone suggest anything or is my £77 lost to foolishness?

Thanks in anticipation of your help.