cancel
Showing results for 
Search instead for 
Did you mean: 

Canceled – Refund

Contributor

Canceled – Refund

Hello. I opened a dispute to get refunded my money after I found out that the seller was a scammer. Few days ago the refunding status was Pending but now it's Showing CANCELED-REFUND and the amount to be refunded is crossed. What dos this mean and how do i have to get my money back. Help me please
4 REPLIES 4
Moderator

Re: Canceled – Refund

Hi @fina187,

 

I'm sorry to hear that your refund did not complete. If your dispute has already been closed, it would be best to contact customer service for assistance with re-opening your case. To contact customer service, please click "Contact" at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

-Derrick

Contributor

Re: Canceled – Refund

the seller is a scammer, i can´t call them because i´m not from USA i´m  from Africa

he´s telling me that he sent the refund but Paypal emailed me that the refund was not completed. i tried to email paypal but no answer 

and i have to wait 90 days.

please help me @PayPal_DerrickD 

if i dm them on facebook or twitter will they solve my problem?

Highlighted
Moderator

Re: Canceled – Refund

Hi @fina187,

 

I'm sorry to hear about the inconvenience that you're experiencing and the delay in receiving a refund. You can certainly contact by PM on Facebook or DM on Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Canceled – Refund

thanks, i dm them on tweeter and they told that they gonna put me through an account specialist. i´m still waiting thanks for the help