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Canadian Return Shipping on Us apparently cancelled in 2015.

New Community Member

Canadian Return Shipping on Us apparently cancelled in 2015.

I have spoken to two Paypal people who both told me the Return Shipping on Us was available to Canadians. I went to the CANADIAN referenced sign-up page and signed up, afterwards receiving the "Congratulations!" message page.  When I requested a return  two weeks later, no link showed up on my activity page (as it is supposed to). I called, the next employee said there was something wrong, and refunded me the shipping.  Today, I called, and after spending 10 minutes with the irritating automatic voice, got another employee who just didn't get what I was trying to explain and so passed me on to someone else. This person couldn't understand why I couldn't see a link, since the merchant apparently had signed up, and then came back to tell me that the Canadian program was cancelled in  2015, but grandfathered. I asked why then did I get a page with "ca" in the URL, inviting me to join, and why did I get a page saying "Congratulations."  Does anyone know if it was in fact cancelled?

1 REPLY
Volunteer Advisor

Re: Canadian Return Shipping on Us apparently cancelled in 2015.

@AntoniaG

 

Its still available.

 

https://www.paypal.com/ca/webapps/mpp/returnshipping

 

However it only applies to transactions made AFTER you have activated the link so maybe the transaction you are referring to happened before you clicked the link.


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