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Can you reopen a claim? With new evidence?

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Can you reopen a claim? With new evidence?

Recently I was filed with an unauthorized purchase from a seller and PayPal would come in favor of the claim they got to keep my product and they got their money back leaving me with no product an having a negative balance PayPal put the claim in their favor because of an on unauthorized purchase I think PayPal should protect against digital purchases because it still leaves sellers in a tough position when people pull these scandals i lost out on 400 dollars