Can't resolve negative balance!

Luke77772
New Community Member

I can't resolve my negative balance. Every time I go to add funds to resolve the issue it gives me the error message. I think it might be because my account is currently limited because I haven't provided verification information, it seems to think I own a business and is trying to make me tell them more about my business but I do not have a business and cannot fix the problem.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Luke77772 

 

Why have you opened a business account then?

User Luke77772: United States Business Account

 

Your best bet is to contact customer services and ask them to downgrade you.

Then...


Ways to clear a negative balance.

1. Transfer funds from your bank account via "add funds" if you choose the faster method it should be done quickly.

2. Sometimes the quickest and easiest way is to get a mate or family member to send you a payment to your paypal via the friends / family option (as long as they don't fund it with a card there is no fee).

3. Via a card over the phone with paypal.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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