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Can't refund

Jacobsing
New Community Member

Can't refund

My account was permanently closed with money in my PayPal credit balance. I have a customer I need to refund but u dint have the option. Please help!
1 REPLY 1
PayPal_Tricia
Moderator

Re: Can't refund

Hi @Jacobsing

 

Sorry to hear of the trouble issuing a refund. 

 

A permanent limitation usually blocks the ability to issue a refund. The sender of the payment can always file a dispute against the transaction to request a refund. You can also reach out to our customer support team to authorize the refund is issued. You can also reach us on Twitter or Facebook

 

I hope this information helps!


Thanks, 
PayPal_Tricia

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