Can't open a dispute or Case.

STanev
New Community Member

Hello guys. Order Canon Lens from Ebay, but wasn't what expected - completely full with dust and spots from inside. I think that the seller ''forgat'' to tell me that... He didn't answer on Ebay and I don't know what to do. Try to open a dispute and case here, but nothing happens I just can do it. When I go to the Help Center it says: 

To open a dispute:

  1. Go to Resolution Centre.
  2. Click Dispute a Transaction.
  3. Select the button beside the transaction you want to dispute, then click Continue.
  4. Select ‘Item dispute’, click Continue and follow the on-screen instructions.

But there is no such thing as Click Dispute a Transaction, I could find it. 

 

I click to Report a Problem but when I type all the info it said: Some information is missing or incorrect.  WHAT???

 

Can someone help me, please? Thank you!

 

Best regards, 

Stoyan

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