Can't make payments all of a sudden

[Oozilicious]

Hi all,

I got the below message yesterday which required me to send my identification & address to PayPal (which I did) However it's been about 24 hours and I still haven't received any email or notification from them. Has anyone else experienced this before? How else can I know they're working on it?

"You've exceeded a regulatory limit on payments you can send in a year. To comply with regulations, we need to confirm your identity as the account owner. This will help you avoid account limitations."

Thanks in advance.

[kernowlass]

@Oozilicious 

Everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid, hope you get it reviewed soon. However i would allow a few weeks, if you want an update then maybe? >>>

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.