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Can't log in with my paypal account as I changed my phone number

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Contributor

Can't log in with my paypal account as I changed my phone number

Hello, I actually need help with my actual account, not this one

 

I set up a one-time passcode through txt msg years ago. However, I let go of that phone number later; I successfully logged in with password and I am also able to change password with my verified email; however, the system still requires that one-time passcode to my old phone number; It's really difficult to reach out to a Paypal representative via phone nowadays due to the virus.... I really need immediate help with this as I had paypal credits(pts) left on that account remaining, which works like cash.

1 REPLY 1
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Esteemed Advisor

Re: Can't log in with my paypal account as I changed my phone number

@dlkgn11 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.