Can’t find transaction

[Happy_days251]

Hi there

I have been on Paypal since 2005 & this is the first time I’ve come across this. I cannot find the transaction anywhere in my transactions. I’ve logged in with multiple emails too. I need to find it to dispute a transaction. Thanks for your wisdom.

Cheers

Lisa

[kernowlass · Accepted solution]

@Happy_days251 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.