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Can’t file a dispute

Dayzebh8902
New Community Member

Can’t file a dispute

Hello I recently had a purchase from a certain individual about a item on the Facebook market which I didn’t buy on the Facebook market I went to PayPal to send to this individual and which he has blocked me on Facebook messenger and I can’t talk to this and and now PayPal thinks I file a unauthorized purchase which I meant to file a dispute but now I can’t file a dispute because of the unauthorized transactions which I have proof that I bought the item and have the sellers accounts that this individual uses but I don’t know what to do.
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Can’t file a dispute

@Dayzebh8902 



A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.