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Can't add anything to my ongoing open claim

New Community Member

Can't add anything to my ongoing open claim

Hi

I have been trying for 48 hours to add updated information to my open claim in paypal. There is no option to do this when i view my claim so i wanted to attach/email the new information but am finding it impossible to do so. There is no email address for customer services and i have tweeted but it just gets ignored. This is so frustrating and time consuming. Please paypal make your web pages easier to navigate and to contact customer services.

1 REPLY
Volunteer Advisor

Re: Can't add anything to my ongoing open claim

@mollymandy

 

You can't add anything to a claim once its been escalated from the dispute UNLESS paypal request more info from you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.