Can't add anything to my ongoing open claim

[mollymandy]

Hi

I have been trying for 48 hours to add updated information to my open claim in paypal. There is no option to do this when i view my claim so i wanted to attach/email the new information but am finding it impossible to do so. There is no email address for customer services and i have tweeted but it just gets ignored. This is so frustrating and time consuming. Please paypal make your web pages easier to navigate and to contact customer services.

[kernowlass]

@mollymandy

You can't add anything to a claim once its been escalated from the dispute UNLESS paypal request more info from you.