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Can't add additional evidence to dispute which has been escalated to paypal

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Contributor

Can't add additional evidence to dispute which has been escalated to paypal

I've recently escalated a claim to the resolution centre as myself and the buyer could not come to an agreement. I submitted 2 pictures of evidence that the buyer provided me with and am now unable to upload my evidence that the product was in pristine condition. I've emailed but had no reply. On the dispute the only option I can see is to refund the buyer which I'm not prepared to do as the product was brand new at the point of sale and I have proof of this..

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Esteemed Advisor

Re: Can't add additional evidence to dispute which has been escalated to paypal

@jadefyfe 

 

You can only upload information to a claim if paypal request it.

In the event of an item received but not as described dispute its always one persons word against anothers. 

As paypal never see the item then they tend to favour the buyer but the buyer has to return the item back to you first before you have to refund.

 

If paypal don't find in the buyers favour then the buyer still has the right to return the goods within a certain period of time under the sale of goods act and if you don't refund they can take you to the small claims court.  


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Can't add additional evidence to dispute which has been escalated to paypal

@jadefyfe 

 

You can only upload information to a claim if paypal request it.

In the event of an item received but not as described dispute its always one persons word against anothers. 

As paypal never see the item then they tend to favour the buyer but the buyer has to return the item back to you first before you have to refund.

 

If paypal don't find in the buyers favour then the buyer still has the right to return the goods within a certain period of time under the sale of goods act and if you don't refund they can take you to the small claims court.  


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post