Can't access message in resolution centre

liquorice
Contributor
Contributor

I recently sent a message to a seller through PP and now the resolution centre tells me there is a reply from the seller. The problem is that clicking the link takes me exactly nowhere. How the heck do I follow up on the situation? It may be a tech support problem with the site, but I can't find anywhere to address that. I've spent a lot of time clicking links and making phone calls but everything is automated. I'm in Canada, is there any way to actually talk to a human?

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PayPal_Cristina
Moderator
Moderator

Hi @liquorice,

 

Thank you for your post and welcome to our Community Help Forum!

 

You may see all the messages received by the seller in the Conversation History of your Resolution Centre. That notification does not mean that you have received a message from the seller. 

 

I hope this helps.

 

Cristina

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