A while ago, a limit was placed onto my account, restricting my access to send or receive money. To lift the limit, I had to provide verification of my identity, which I did. However, my PayPal name is my nickname, rather than my legal name, so my verification was rejected and was told that PayPal will no longer offer me its services as I violated its rules, and that if I wanted to withdraw the money in my account balance, I would need to send more verification.
I'm perfectly fine with my account getting deleted, I just want my money. I sent PayPal verification of my identity (my passport and my empadronamient) as requested, only to receive another email saying that it couldn't be confirmed due to my differing names. How do they expect me to withdraw my money when my names differ, if the entire reason of me needing to withdraw it is because my names differ? It makes no sense. We've been running in a circle for almost a month and it's incredibly frustrating. I have even requested to change my name several times, to no avail. I have sent them several emails on Customer Support, messaged them on Facebook, and even tried talking to an agent (which is pointless, because apparently none of them work during business hours).
I just want to withdraw my money. That's IT. I can't remove my account limit because Melon isn't my legal name, so my access was stripped and I had to send documents over to withdraw my money, only to then get slapped in the face again and again. What can I do to get my money?? Me having to send them more documents was entirely because I don't go by Melon in real life, so why are they saying that it won't work because of it? That's the entire point of why I've had to send them???
It's so frustrating. Just give me money, please. It's been almost a month.
