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Hello everyone so I paid someone who I thought was my friend $25 to color me a drawing which was back on February 25th. It is now April 16th and they still haven't given me my drawing, nor have they even provided a sketch/preview of what I paid her for. Basically she has admitted to scamming me and blocked me on social media saying she won't give me a refund. This is unfair and quite honestly disgusting. I came here a few days ago not knowing how to take care of the situation because the "Report a problem" button dint appear under her transaction so I desperately clicked on the only valid option at the time which was "Unauthorized action." Basically PayPal deemed it was a valid transaction and that nothing fishy went on which is true but I made a mistake doing that. Later after searching online I found out I had to go to the Resolution Center and manually report the problem. Before I decide to proceed, it alerts me saying "There is an open dispute associated with this transaction" even though it was resolved in one day and the status remains closed. Regardless when I do proceed, I get a error messaging saying "Let's try that again - looks like something went wrong on our end."
So when I ask the PayPal Virtual Agent to check on my dispute status, it tells me "Our apologies but messages are currently unavailable" and closes??? Very strange. And I can't call because of the coronavirus pandemic going on. So what exactly can I do about this? Please help thank you
@bellah_24 Greetings & thank you so much for your reply! I would be more than happy to continue with this issue but at the moment there is no way, that I know of, where I can reach you guys at. When I call the Customer Service number it says due to the pandemic, support through the phone is closed. And when I hit the Contact Us option it redirects me to the FAQ session saying to describe my problem instead, and when I do so it leads me to the Resolution Center. I'm not sure how else I am supposed to privately message someone from the PayPal team to further assist in this error.
Am I missing something? Is there an option I can't find? Or is it even possible to message you somehow?
Again thank you for taking the time out to response to my inquiry. Have a wonderful day & hopefully I hear back soon!
I've tried several times to report unauthorised activity through the Paypal site, but it just never works. I've reported it as an issue, but when look in the open transactions, that's empty.
It's absolutely not good enough. A Chinese company has taken unauthorised money from my account, in USD, and I can't get Paypal to respond.