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I did not receive items which were ordered as part of a fundraising site. I filed a dispute. The seller contacted me on my personal email (not through paypal) and said if I withdrawal the dispute, they will fix it. Should I proceed that way or do I lose protection by proceeding that way?
Good day @Carole207
Welcome to the community and thanks for posting.
Please do NOT close your case until it's resolved because you can no longer re-open it by all means. A seller should be able to issue a refund while the case is open.
I also wanted to take this opportunity to advise you that you only have 20 calendar days to escalate the dispute to a claim, otherwise it will automatically close in seller's favor. You will be able to escalate the case anytime within 20 days, if haven't been escalated.
For reference, please see below.
Note: Links provided above are specific for US accounts and you may have a different process to follow if located outside the US.
I hope I was able to answer your question.
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