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Can I still dispute a claim that has been closed?

Member

Can I still dispute a claim that has been closed?

I sold an item on eBay (which I will note was in close to perfect condition). The buyer gave me an outstanding review on my eBay account, but filed a claim/dispute through PayPal about a month later (explaining that it was damaged and didn't work, etc.) and was granted a full refund. I went to this persons eBay account and noticed that they have made the same "negative" copy and paste claims to other items they have purchased as well. Which leaves me to believe that I was scammed. And now the case is closed. Can I still dispute this or somehow get my money back?

 

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3 REPLIES
Volunteer Advisor

Re: Can I still dispute a claim that has been closed?

@heyhales

 

You have 10 days to file an appeal but only if you have new information to add.

 

Failing that you could try private legal action if its worth it.


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Member

Re: Can I still dispute a claim that has been closed?

How do I file an appeal?
Moderator

Re: Can I still dispute a claim that has been closed?

Hi heyhales,

 

Here’s how to appeal the decision:

  1. Go to www.paypal.co.uk and log in to your account.
  2. Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
  3. Find the claim in ‘Resolution Center Cases.’
  4. Click View under ‘Action,’ then select Appeal.

You have 10 days from the date this case was decided to appeal it.

 

- Siobhan