New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
I sold an item on eBay (which I will note was in close to perfect condition). The buyer gave me an outstanding review on my eBay account, but filed a claim/dispute through PayPal about a month later (explaining that it was damaged and didn't work, etc.) and was granted a full refund. I went to this persons eBay account and noticed that they have made the same "negative" copy and paste claims to other items they have purchased as well. Which leaves me to believe that I was scammed. And now the case is closed. Can I still dispute this or somehow get my money back?
You have 10 days to file an appeal but only if you have new information to add.
Failing that you could try private legal action if its worth it.
Here’s how to appeal the decision:
You have 10 days from the date this case was decided to appeal it.