Can I start another different type of dispute on a dispute already closed?

NeilG61
Contributor
Contributor

Hi

On 14th January 2021 I made PayPal aware of my suspicions that goods I had paid for were in fact an online scam.

They consequently investigated and due to the fact that I had authorised the payment they declined my claim.

Since then, I have not received confirmation of my order from the seller although they do have full payment.

Despite 2 emails requesting confirmation or full refund not communication has been received from them.

Can I start a different dispute for goods not received or no refund given despite requested?

 

Thanks

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kernowlass
Esteemed Advisor
Esteemed Advisor

@NeilG61 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


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Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@NeilG61 

 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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NeilG61
Contributor
Contributor

Hi

I meant to reply to this sooner.

After a wee while Paypal eventually reopened the case, but only after waiting a few weeks and proving to them that no despatch confirmation or goods received.

This despite my argument, for highlighting a possible online scam, and their resolution that I had given the money freely, that how do you know you have been scammed without first handing over money?

Happily, I received a full refund from PayPal, so full marks to them, but a word of caution to the rest.....do not rush to start a dispute, wait a few weeks then do it.

 

NG

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