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Good day @ath_k
Thanks for posting and I hope you are healthy.
It can be frustrating not being able to get your money back or even get the item back.
As far as Dispute process is concerned, we want the seller to at least get the sold item back prior to a refund being issued. However, if the refund was made by the sellers themselves, then case will be treated as amicably resolved and can no longer be reopened.
You may still want to consider continuously contacting your buyer but we both know very well that there's no guarantee that they will still give you the money or return your item.
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