Can I provide additional information or evidence to help resolve a claim via PayPal?

[petertheheater]

I have tried finding this entry on my resolution case many times but it is never there?

Am I doing something wrong?

Thanks

[kernowlass]

@petertheheater

Once its escalated to a 'claim' then you can only add more info if paypal requests you to and provides you with a link to upload any documents, failing that give c.s. a call.