Can I get refund without sending an item back?

[Lyn-777]

I’ve purchased a scam product from Chinese company. I’ve complained about it to PayPal. Company agreed to issue a refund for me, but I have to send the item back. I know that PayPal will return the shipping costs. But this is a scam company that doesn’t deserve any respect and I don’t want to spend my time to take care for returning some cheap plastic toys, that I paid 72 usd for them. This company won’t be at any loss if they don’t get it back. And even if they lose something, they truest deserve it. I have a proof that they are sending scam. So i is a it possible to get a refund and not send the item back?

[kernowlass]

@Lyn-777 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Lyn-777]

Did I understand correct, that there's no way that PayPal will decide that the seller has to give me the refund and I won't have to send the item back? The only way to get a full refund without sending the item back is via the credit card issuer? 

[kernowlass]

@Lyn-777 

Can't make it any clearer than what I have written above, try reading it carefully.

[Lyn-777]

If one day you will think about working in customer service, I strongly advise - reconsider:)

[kernowlass]

@Lyn-777 

Nope, will stick to the health service ta, and.........you're welcome.