Can I get my claim reviewed sooner?

[abbynina]

I recently got scammed by a seller who was selling online some expensive shoes which they didn’t actually have. I set up a PayPal claim as I do have Buyer Protection and am entitled to a full refund for not receiving the item, however the seller refuses to respond to the claims although they have been emailing me. Is there any way I can speed up the claim? I don’t want to wait up to 30 days for review by PayPal and can’t really afford to. Should I phone or email PayPal ? But I don’t know if that would even make a difference as it hasn’t passed the 10 days for the seller to respond.

[kernowlass · Accepted solution]

@abbynina

Why would you wait 30 days??

If you have already escalated the dispute to a claim then Paypal give the seller 10 days to provide trackable proof of delivery of the item to you and if not then you should get a refund within 48 hours of that 10 day deadline being met.

[abbynina]

Hi, thank you for helping me. The deadline for the seller to respond was 14th June and it is now 5 days later, 19th. The status of the claim has remained the same at awaiting seller’s response. I emailed PayPal and they said to resolve a case it takes approximately 30 days and some cases take longer? But I didn’t think this case would be a complicated one?