Hello, @dennis1983. Thanks for taking the time to post your concern here in the PayPal Community Forum. What you have described is definitely not the kind of experience PayPal wants for customers! I hope the following information is helpful.
Please log off from everything on your computer, delete the cookies and temporary internet files, and re-start your system before logging back on to your PayPal account and clicking Contact at the bottom of the screen. If the same thing happens after you obtain the phone number for the center that services your region and the one-time pass code to help with the automated phone system, please try logging out of your PayPal account, going back to https://www.paypal.com, and clicking Contact, then clicking Call Us and then, instead of logging on, clicking Call Us As A Guest. Please see what information is included on that page and if it provides an alternate phone number you can use.
If you continue to run into problems getting through on the phone, you may also send us a Facebook Private Message to receive assistance (click Send Message at https://www.facebook.com/paypalusa) or you may send a Direct Message via Twitter (to @AskPayPal).
I hope this is helpful. Thanks for your patience during this time.
Sincerely,
Michael
PayPal_Michael
