I sold an item on eBay that was delivered according to the courier and eBay. The buyer says he never received it but was also off sick when it was delivered. A work colleague could easily have taken it and not told the buyer. I screenshot the delivered picture on both the courier and eBay websites but PayPal has sided with the buyer. How can this be? The courier says it's delivered...how much more proof do you need? Usually they would get a signature but no courier is doing this at present due to the pandemic. Can we all now do this? Buy something and pretend it's not been delivered thus getting it for free because the sender cannot verify it during Covid because no signatures are being taken. I appealed it with PayPal but they still ruled against me stating I can't prove it's been delivered. So it's the courier who's lying not the buyer?
Address was his work but it is his official eBay address. He was even off sick when delivered and didn’t return until 5 days later but I still lost the case. Appeal was waste of time! Can I ask eBay to look at it even though he chose PayPal to open the case? Many thanks
