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CMH Network Technology Co., Ltd.

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Contributor

CMH Network Technology Co., Ltd.

If Pay Pal knows these companies are a scam ,  WHY ARE THEY ALLOWING the charges to go through  and then trying to contact the scammer companies  when there is a dispute. I blame pay pal and now I'm out the $ and shoes.

1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: CMH Network Technology Co., Ltd.

@debcook7 

 

There are millions of companies and sellers that use paypal, paypal does not vet each and every one of them.

Yes there are bad ones but if they get a 1000 complaints BUT over 10,000 satisfied buyers then they are not going to get rid of them are they.

The idea is that they give you 'some' buyer protection and the rest is up to you to risk assess your transactions. 


Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

14 REPLIES 14
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Esteemed Advisor

Re: CMH Network Technology Co., Ltd.

@debcook7 

 

There are millions of companies and sellers that use paypal, paypal does not vet each and every one of them.

Yes there are bad ones but if they get a 1000 complaints BUT over 10,000 satisfied buyers then they are not going to get rid of them are they.

The idea is that they give you 'some' buyer protection and the rest is up to you to risk assess your transactions. 


Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

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Contributor

Re: CMH Network Technology Co., Ltd.

Agree with what you're saying but PayPal has some responsibility here.  With all of these complaints they should complete their own investigation and protect their customers, as well as bring it to the attention of the authorities.  Just because they have a resolution center doesn't mean they are protecting us.  This is outright fraud.  

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Contributor

Re: CMH Network Technology Co., Ltd.

I tried to call the "customer service" number listed on their website "iuilive.com", which sells pet toys and products. They may operate other fraudulent websites as well.

The number they listed as customer service belongs to a legitimate company - ADT Security -- who was unaware their number was being used fraudulently.

PayPal is complicit if they continue to authorize transactions with this proven fraudulent company well after they became aware of the issue.

Is there an alternative to PayPal we can switch to instead?  At least we can switch to a PayPal alternative for some transactions. BOYCOTT PayPal? 

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Contributor

Re: CMH Network Technology Co., Ltd.

CMH Network Technology does not ship what is advertised, instead sends a much inferior product, and when i requested a return and refund the reply was:  "if you insist to return the item, you need to undertake the reshipment fee which will cost a lot, it is not worth to return, it is recommended that you keep the product."   A subsequent email from CMH said it would have to be shipped back to China and would undoubtedly get lost or smashed so there would be no credit.  THIS COMPANY IS A FRAUD AND THE PUBLIC SHOULD BE WARNED.

 

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Contributor

Re: CMH Network Technology Co., Ltd.

Whoever they are, they are preying on pet lovers. Another site called amazinglycat.com Has a very similar website, sells same products, and like iuilive.com it too has a phony customer service. Then I found another. If you see an ad with the same (cute) videos, similar products, and website, one easy way to tell if it's a fraud is by calling their customer service number. Also, change your PayPal password.
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Re: CMH Network Technology Co., Ltd.

😠I, too, had this problem.  I paid $29 for a weighted, strapped windshield cover and received a piece of lightweight tarp with a couple of tiny magnets.  When I filed a complaint with PayPal, the company told me the same thing and offered me 10% of my purchase price but demanded that I return the item to CHINA with tracking, which would have cost $84.  PayPal was no help at all and denied my claim after a couple of weeks for non-action, despite the fact that I was emailing the company's Customer Service representative and told them all this.  So.  I'm out $29 and have a small piece of tarp that I can't even cover a hay bale with.  I am not a happy camper.

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Contributor

Re: CMH Network Technology Co., Ltd.

PayPal is complicit in allowing this company to continue to cause harm to the American consumer.  I am trying to resolve an identical problem, but with different merchandise that totaled $81, from an order I placed back in January.  I escalated it to the Resolution Center, attaching all of the emails between me and CMH 'customer service', wrote in my complaint that there were other, similar incidents that I saw here in the Community, pointed out that there were multiple web addresses that I found CMH using (after trying to get back to the original site that I ordered from since I wanted to compare the picture to what I actually got), and finally received an email from PayPal 2 days ago that CMH offered to refund my full purchase price IF I send it back to China.  The USPS return shipping is around $78!  FYI:  I tried to negotiate with CMH and asked for 50% of the total refunded but the best offer they gave me was for $18 back.  One of the items I purchased was $40 and can't be used at all.  They suggested that I give it as a gift or donate it to charity which would have the added benefit of making me feel good.  I kid you not.....After reading through these posts I see that CMH knows that none of us are going to do the return shipping and they can just keep on doing this scam.  The posts that I'm seeing here regarding CMH seem to have just started in December 2019, about 6 months ago.  I can't find anything earlier but I'm wondering if PayPal pulled them so that it would be harder to make a case against them.  PayPal is either protecting them or they have yet to assign a human to this problem and just letting the computer algorithm handle it.   I'm in process of trying to get ahold of a human at PayPal.  I'm retired now so I can spend all the time I want on this.  Had it happened before I retired, I'd let it go and just consider it a lesson learned.  I'm thinking there are a lot more people with the same story out there, who just don't have the time to deal with this so never posted.  The thing is, PayPal is allowing the scam to continue, and that's a big deal.  I use PayPal instead of my regular credit card for online transactions because I felt that they'd back me up on legitimate complaints (as opposed to frivolous ones).  I'm not about to let this go.....   I've kept track of every step I'm going through to resolve this and plan to bring it to the attention of my state representatives and ask how I can get this investigated by the proper state or federal authorities.  I'm unable to copy and paste this series of posts, though.  Does anyone have a suggestion on how to do this?  I'll keep trying - maybe I'm just doing something wrong.  But in the meantime, please keep posting your experiences with this company.  With their slick marketing   they are bound to continue getting orders from unsuspecting shoppers, and without PayPal support, there's an awful lot of money that is going to be lost.  

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Member

Re: CMH Network Technology Co., Ltd.

Ordered a pair of shoes, says soft and so squishy, very hard sub quality, said was American made, was not wore once and they broke and no way of sending them back or an email to write too . Very fraudulent company
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Contributor

Re: CMH Network Technology Co., Ltd.

Same thing happened to me.  See my post below.  Shame on PayPal for letting this go on!!!