Yes, I too ordered a TV Buddy that took over a month to receive and my TV said the format was unsupported. I called Strong's customer service number and was given the Wayne, NJ address to return it, which I did at my own expense. When I didn't hear back from Strong I called their customer service number and gave them the tracking number. They checked and verified that it was delivered, and said I would get a refund. When I didn't get a refund, I entered a dispute with Paypal, but even though I gave them the return information with the tracking number, they went back to Strong who now told Paypal that they would only give me a refund if I returned the item to Hong Kong. Paypal said they would only issue the refund if Strong told them they received the item in Hong Kong. Since I already returned it to the Wayne NJ address, there is no way to respond to their request. It is astounding to me that Paypal will only listen to what the company says even if the customer has proof of having returned the item. I have provided dates of phone calls, and tracking information both for delivery and return, but it was all ignored by Paypal. I am in despair that I have been scammed with no recourse.
