CHICV INTERNATIONAL HOLDING LIMITED.

StraddieChris
New Community Member

After reading many complaints against this company, why can I not get my money back from PayPal? I am trying to avert a long drawn out issue of months waiting for my $300 ODD spent in this apparently dodgy company. And why do Paypal not vet the businesses they work with? Surely I am not the only person who sees Paypal and thinks "well that must be a legit company?"

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17 REPLIES 17

Cyndi65
Contributor
Contributor
I ordered a shirt and a pair of boots from this dealer. I received the shirt, but NOT the boots. I asked them to send the boots. I have Not received the boots. They owe me $49.00 and shipping.
 
PayPal
09:13 AM
It looks like you want to file a dispute for an item that wasn't as described, is that correct?
CH
Cynthia Hughes
09:14 AM
Yes
 
PayPal
09:14 AM
Great! Let's get started with filing a dispute.
Please select the transaction you'd like to dispute from the list below?
CH
Cynthia Hughes
09:14 AM
Transaction Not Listed
 
PayPal
09:14 AM
I couldn't find any transactions on your account from the last 180 days. For further assistance, please contact us.
Would you like to chat with a Customer Service agent?
CH
Cynthia Hughes
09:14 AM
Yes

Thank you for choosing to chat with us.

An agent will be with you shortly

Hy
You are now chatting with Hernan Rey
CH
Cynthia Hughes
09:14 AM
Provide additional information Dispute Case ID: PP-D-16035588 Transaction Amount: $78.53 USD Dispute Amount: $78.53 USD Transaction ID: 8XG74718DG4871433 Transaction Date: September 22, ****
Hy
Hernan Rey
09:15 AM
Hi! This is Hernan from PayPal, may I have your First and Last name?
CH
Cynthia Hughes
09:15 AM
I have not received the boots.
Cynthia Hughes
This company has scammed 52 people other than myself.
Hy
Hernan Rey
09:16 AM
Thank you!
CH
Cynthia Hughes
09:16 AM
Why does PayPal have them ??
Hy
Hernan Rey
09:16 AM
I see. Please give me the date and the amount of the payment.
I already have it.
Please give me a few minutes to review your account.
CH
Cynthia Hughes
09:17 AM
They never sent the boots.
Hy
Hernan Rey
09:20 AM
We actually decided for you to return the items to the seller.
CH
Cynthia Hughes
09:20 AM
I trust PayPal to screen these companies so if I can use PayPal I feel safe. I won't buy unless I can use PayPal.
Hy
Hernan Rey
09:20 AM
But you were not able to respond for ship back tracking.
CH
Cynthia Hughes
09:21 AM
It costs more than I paid for the shirt to return it. I will keep the shirt. I ordered it and paid for it. I did NOT receive the boots.
Hy
Hernan Rey
09:21 AM
The case was closed already.
CH
Cynthia Hughes
09:22 AM
And I am OUT the 49.00 for boots I never got ?
Hy
Hernan Rey
09:22 AM
The best thing you can do is to contact the seller for options.
CH
Cynthia Hughes
09:22 AM
I want to re open it and get the $49.00 back for the boots.
Hy
Hernan Rey
09:22 AM
Or you can bring this outside PayPal.
We cannot reopen it.
I am sorry.
CH
Cynthia Hughes
09:23 AM
I contacted them and ask them to send the boots...they did not respond
Hy
Hernan Rey
09:23 AM
You can report them at www.ic3.gov
 
This is my response from PayPal....
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Sarah2002
New Community Member

I also did not get my merchandise and was told by PAYPAL  "THE DISPUTE WAS IN SELLERS FAVOUR" How can that be when many people have complained

beyond frustrating

SAH

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Cyndi65
Contributor
Contributor

I know. I was amazed. I went to my Credit Card company and they refunded my money and are looking into it. Itis possible they could change their minds, but I don't think so. Good luck. The boots I bought and never got were sure cute in the picture !!!

Cynthia

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Melfoley74
New Community Member
DO NOT BUY FROM THIS SELLER- I went through the resolution centre only to find I was fobbed off by the seller and by PayPal. $70 odd dollars gone. Can not be trusted.
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kp_to
Contributor
Contributor

I think PayPal is aiding and abetting this company. There must be a way to start a class action suit against CHICV INTERNATIONAL HOLDING LIMITED and name PayPal as a party to this fraudulent behaviour.

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catlow14884
Contributor
Contributor

You would think Paypal would stop doing business with an unreputable company that is ripping off Paypal customers!  I did report them to Facebook as that is where I saw their ad.  I had the same problems everyone else is describing.  Took a long time to get my item, but then the size was way off and I don't want to even attempt to guess what size to order.  Company does not respond to emails and there is no other way to contact them.

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Jaspen
Contributor
Contributor

I completely agree that PayPal is aiding and abetting this company . PayPal is complicit in CHICV INTERNATIONAL HOLDING LIMITED's ongoing scam.  PayPal does not honor their buyer protection program, when items are delivered GROSSLY different than advertised; or even if they don't arrive at all.  Something must be done. I am completely willing to support such proceedings. 

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Judi7
Contributor
Contributor

I bought 2 tops for $45.98. After two months finally received them.  Way, way too small and very poorly made. Tried to get may money back .  Went through PayPal dispute.They said I can receive my $45.98 back if I return the items back to China at the cost of $53.00.  Tried to contact Pay Pal again and got a machine that kept saying it did not know how to handle this problem. Never, never going to buy anything from China.

 

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