CHICINFOS

lshaw
Contributor
Contributor

I purchased 2 swimsuits from Poppalm (chicknfos), receipt came from paypal, can't contact seller and no transactions show in resolution center. How do I file a claim to get a refund on both items?

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20 REPLIES 20

MarciMongan
Contributor
Contributor
I purchased suits on May 2nd. 😡 I purchased MANY and only received one. ... any suggestions would be greatly appreciated.
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AmyB8
Contributor
Contributor
Sorry to hear that, Marci. I did a dispute through PayPal but then I followed up with my bank (the card that was used through PayPal is through my bank). My bank filed a claim and took care of everything. My money was back in my account quickly. They did say it may take up to a month but it was less than a week. Trying to contact the company is useless. They just continue to say they don’t have the order, even with photo ”proof” of the confirmation number. I also reported the company here: https://www.econsumer.gov/en/#crnt I’m sorry you went through this too.
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AD75
Contributor
Contributor
I purchased a swimsuit June 7th and haven’t received it yet. The only correspondence was them with an email of the receipt. Since then I have not received any email about tracking my package or when it will be delivered. I cant get ahold of paypal at all for a refund. Very poor way to do business. I WILL NEVER BUY FROM THEM AGAIN!
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AmyB8
Contributor
Contributor
Go through the bank or credit card company tied to your PayPal. Unless it’s the PayPal credit then I don’t know. I initially filed a claim through PayPal and it was denied and case was closed. I then went through my bank and it was resolved quickly. Money back in my account in less than a week.
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michelle461
New Community Member
Same here. $108 for swimwear on June 6 & nothing & can’t get help from PayPal. Company is corresponding via email but stating they can’t find my order. I filed a dispute with PayPal
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Suellen22
New Community Member
I order a swimsuit on May 30th and nothing
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JanO0330
New Community Member

I place an order on May 22 for 3 swimsuits. They arrived Jun 27. All size M but two were really tight and one could have fit two people together. Very poor quality. I would like to return but do not see any way to do so. I never received an email confirmation for the order. My visa bill has a charge for Paypal *CHICINFOS dated May 23 2020. HELP!

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cssochor
Member
Member

I also purchased 3 suits on June 21 from poppalm? on a FB add...the pay pal receipt was to chicinfos.  I never received email confirmation and have no hope of receiving the swim suits at this point.

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Amy20200
New Community Member

I placed a sizable order in mid-May and have received nothing.  The credit card charge came through immediately as PayPal and that was the only way to make payment.  Checking out as a guest was also the only option.  This is a huge scam.

 

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rosajo61
Contributor
Contributor

I received a refund from Chicinfos thru Paypal. I'd ordered 3 items from a Facebook ad, and then didn't receive any acknowledgement or communication for a couple of weeks. I contacted them thru Paypal, they were responsive, apologetic and refunded all of my money.

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