CHARGE ON CREDIT CARD BUT NO ACCOUNT

CYNTHIABREINA
Contributor
Contributor

Hi, i have a charge on my credit card but there is no account associated with this card, i would like information about what this charge is so i can see if it was a company i made purchases with and they just didnt advise that they use paypal as a processing fee.

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@CYNTHIABREINA 

 

Contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.


Kudos & Solved are greatly appreciated. 🙂
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CYNTHIABREINA
Contributor
Contributor

Thanks how can i put my phone number for them to call me back ? i live in panama and everytime i try it tells me its invalid number

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kernowlass
Esteemed Advisor
Esteemed Advisor

@CYNTHIABREINA 


If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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