Buying from Reborn dolls shop
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I ordered a doll from this same website. It's a SCAM! I ordered the end of October and just received it a few days ago. The doll I received is a cheap doll. Nothing like a real reborn doll that they claimed it was! PayPal has closed my case 3 times. They are refusing to help me out. I'm beyond furious!
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Hello @karen139,
Welcome to the PayPal Community! I'm sorry to hear a recent transaction hasn't gone as planned. Was the dispute you filed an Item not Received or a Significantly not as Described dispute? If it was an INR dispute, I'd recommend reaching out to our Customer Support and having the dispute changed over to a SNAD dispute.
The easiest way to contact our Customer Support for this concern may be via Social Media through Twitter direct message or Facebook instant message. You can also reach them over the phone if you wish.
My apologies for any inconvenience this may cause!
- Jon K
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Thank you. I wish I would have gotten that info sooner, maybe it would have helped! After calling multiple times (I've probably been on hold over 6 hours in total), I found out just today that they had been closing my case because they couldn't open the PDF that I sent with my evidence. It would have been GREAT if they had communicated that to me instead of just closing the case. (That is one major complaint I have, the lack of communication!!) After I sent the PDF again and made sure they received it, they closed the case within just a few hours IN MY FAVOR!! I am very happy about that, but I hope that PayPal will discontinue their partnership with this scam website so that this doesn't happen to others! I never would have purchased that doll if it wasn't for PayPal being a payment option.
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I'm glad to hear we were able to find the case in your favor! That's awesome news, thank you for the update. My apologies again for any frustration this has caused. Please let us know if there's anything else we can help with.
Have a great day!
- Jon K
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Hi Karen123, Yes, this is a BLATANT SCAM and PayPal is actually siding with these FRAUDULENT CON ARTISTS. Pathetic...
My Daughter ordered three dolls for both of us to use for Christmas gifts from this sad excuse for a company. She only received one doll even though the company "claimed" she got two. She has had the same pathetic response from PayPal about getting a refund. The "Thing' received could be used in a horror movie, it is scary looking, NOTHING like the website's pretty pictures and descriptions which also clearly claims to be based in the USA.
This "company/Scam-Operation" which is supposedly based in Inglewood, California, wants us to send the dolls back to some place in China, though it was advertised as being a legitimate US company. They finally delivered just one "creation from Hades" to us many weeks late, yet has had no problem retaining the entire amount paid for all three dolls.
They gave us 8 days (eight days) to pack this "thing" up and get it shipped back yet closed the case on December 31.
Even IF we somehow agreed to keep "Miss Chuckie", they MUST refund the money for the other two. This is blatant FRAUD!
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