Buyer won claim after two months? Anything I can do?

[Isaiahfelixc]

Hello community, after selling a fragile item on eBay and the item arriving in working order, the buyer has filed a claim that the shipment arrived broken almost two months later (Package arrived August 13th and he made a claim September 29th). I've sent evidence of proof to PayPal of: 1. The card still working 2. The buyer, in an eBay message, stating that he got about 4 days use of the card before it broke. 3. The buyer admitting he carried the fragile item in his backpack from the U.S to Thailand. Is there anything else I can do? I can't believe that PayPal would accept a claim almost two months later even with this amount of evidence. Thank you

[Isaiahfelixc]

Sorry, it was in the title. If I never use PayPal again, is it fine if I leave my balance negative or will they automatically bill me?

[kernowlass]

@Isaiahfelixc

Sorry missed that bit...duh.

If you leave your balance as negative then they will limit your account and if you don't pay the debt in xxx amount of time then they pass it on to a debt recovery firm to try and collect.

[Isaiahfelixc]

Awesome. I love PayPal.

[kernowlass]

@Isaiahfelixc

I don't, I don't love any financial institution, they serve a purpose and thats it. Even credit card companies can be a pain.

[Isaiahfelixc]

If I send more proof is it possible they will change their minds? Or is the decision set in stone?

[tg2019]

@Isaiahfelixc How did this work for you? I just had paypal side with my buyer after 4 months for a SNAD claim. She clearly used it fine until last week when it stopped working. The item was sent to her in original packaging. I plan to appeal and possibly go to BBB to file a complaint.