Buyer request refund after 5 months

derekman
Contributor
Contributor

A buyer just requested a refund after 5 months of purchase, claiming he did not receive the item. 

Tracking information is only valid for 5 months so I can't provide a delivery proof and have been forced to refund.

 

Thoughts?

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4 REPLIES 4

Manny171
Frequent Contributor
Frequent Contributor

@derekman

 

you can't prove he bought it 5 months ago?

I don't think you owe that buyer a (REFUND)

do you have his purchase receipt?

you better fight it with tooth & nail you have a winning chance

but you must have (PROOF OF PURCHASE)

nobody waits 5 Month's he or she? is (ROBBING YOU!!) 😯

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derekman
Contributor
Contributor

Purchase was made on ebay and now ebay dont even the record anymore.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@derekman

 

Did you not use Ebay / Paypal postage?


Advice is voluntary.
Kudos / Solution appreciated.
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derekman
Contributor
Contributor

Have appealed and lost.

Called the customer service and the guy just repeating I can't proof the item has been delivered. Said its been 5 months and he said there's nothing he can do. As long as the buyer say the item has not arrived within 180 days he can claim. Absolutely ridiculous been robbed. 

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