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What steps if any can I take to resolve this, because now I am out the product and the money from the sale.
Already updated tracking info but Paypal has no other steps I can take.
Very frustrating to say the least.
An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.
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