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Buyer received item, than left positive feedback, 3 days later saying Unauthorized.

Contributor

Buyer received item, than left positive feedback, 3 days later saying Unauthorized.

What steps if any can I take to resolve this, because now I am out the product and the money from the sale.

 

Already updated tracking info but Paypal has no other steps I can take.

 

Very frustrating to say the least.

1 REPLY 1
Esteemed Advisor

Re: Buyer received item, than left positive feedback, 3 days later saying Unauthorized.

@Jerry789

 

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.

If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.